Returns & Refunds

We don’t believe in charging for returns. If you are not entirely satisfied with your product, then we operate a 14-Day Money Back Guarantee, without any of the quibbles. On the rare occasion your product isn’t quite what you were expecting, then please email hello@friendlyturtle.com with the three things below;

  1. Order Reference Number
  2. Name of the item you would like to return
  3. Reason for returning

We will email you with a Returns Address Label within two working days which you will need to print and fix to the box we delivered your items in. Please package the products securely inside, and use any protective materials we used for your return delivery.

We do ask if you are not entirely satisfied with your product to please return in ‘as new’ condition in its sealed, original packaging. As soon as we have received your returned item we will process your refund, and this can take up to 9 – 14 business days before the refund is complete.

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