FAQs

How do I know the products I receive are ethical and eco-friendly?

We do a lot of work searching for brands that offer exceptional products that meet our ethical and eco-conscious values. When we find one and reach out to them, we have a vetting process where we consider where/how the product is made, and the benefits it will have on our environment. Once we are happy that there are genuine benefits through the sale and use of these items, we then get stocked up so we can offer them to our customers and pass on their amazing benefits.

Why should I buy sustainable products and what is zero waste?

With the amount of unnecessary waste and single-use materials going to landfill, or worse, into our environment and oceans every year, we hope to encourage a more sustainable way of living. This can be achieved simply by purchasing items that have been made, and are packaged, in a sustainable way. For example, we try to reduce the amount of plastic in our products and packaging since plastic can take over 500yrs to decompose. Zero waste means a product and its packaging has nothing going to landfill, and can all be recycled or composted. By trying to live zero waste, we are actively choosing products which has nothing going to landfill from its purchase!

How does your delivery work?

We charge £3.95 for postage and packaging and offer a free service on all orders over £50. All orders received before 3 pm will go out for delivery the same day. We typically use Royal Mail 1st Class and your order should be with you 1 to 2 days after the order has been dispatched. Orders received at the weekend will go out for delivery on Monday. Your new products should be with you between 3-5 working days, but usually no more than 3!

Do you ship internationally?

Yes! We are now very excited to be taking orders from Europe and the US. We use Royal Mail Tracked & Signed for all international orders. For Europe, you can expect your order between 3-5 working days, at a flat rate charge of £10.75. For US, your order should be with you between 5-7 working days, at a charge of £13.50.

What if I’m not happy with my product or it wasn’t as expected?

No problem. Although we do everything to ensure you will love your new products, we do offer a free 14-day money back guarantee, with no fuss. We even pay for the postage to have it returned back to us. All we ask is to return the product in all of its original packaging. Please see our returns policy for more details.

Are all of your beauty products organic, natural and animal cruelty-free?

Yes, all of our products are made from natural and organic ingredients, and always tested on humans and never animals.

Are all of your natural beauty products vegan-friendly?

Yes, 95% of our products are vegan and vegetarian. We have a handful of products which contain beeswax, and therefore are not suitable for vegans, and this will clearly be noted on the product page description.

Is there any palm oil in any of your products?

Palm oil can be found in a few of Green People’s range of sun care, but this is always responsibly sourced from sustainable forests. Achieving certified organic status means that their growth and production of crops does not have any adverse effect on the environment on either a local or global scale. Their palm oil comes from certified organic sources from the Philippines or Ecuador. No orangutans live here and the plantations are completely sustainable, preserving all native fauna and flora! If any products do contain palm oil, it will be clearly marked so you can decide for yourself whether you are happy with responsibly sourced palm oil in your products.

How do you ensure my payment details are secure?

We use two payment gateways on our store, and they are Square and Paypal. Both use advanced encryption methods to the highest standard to secure all personal details and ensure your data is safe. With all online payment methods, there can always be a risk, but Square and Paypal ensure the maximum protection is always applied.

We hope these answers cover most of the questions you might have had. If you still have something else you would like to ask us, please contact us here

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