Delivery & Packaging

How We Deliver Your Products

We use Royal Mail’s premium Tracked 48hr service for all UK deliveries which is charged at £3.95. You can track your order from door to door, and leave a ‘safe place’ for your parcel to be left if you’re not at home. This means no more annoying ‘sorry we missed you’ postage notes left on the door matt inside your front door after a long day at work, and frustrating trips to the post office to collect (which we understand can be frustrating). We can also offer a next day delivery, guaranteed by 1pm, at a charge of £7.50 for those who can’t wait. All orders received before 3pm will go out for dispatch on the same day, and take between 2 to 3 days to be delivered. Remember to check your inbox for your tracking code and delivery window email! Royal Mail operates Monday – Friday, which means all orders taken on a weekend (or after 2pm Friday) will go out for delivery Monday, including next day special deliveries.

We offer free delivery on all UK orders over £50, to encourage purchasing more than one product so you can share your favourite items with friends and family. We believe that there is no such thing as ‘free’ delivery because there will always be an impact on the environment to have an item delivered, so by saving on additional deliveries we get to reduce our impact on the environment.

We also deliver to Europe and North America at a flat rate charge of £10.95 and £13.50 respectively with Royal Mail Standard International. We do ask our overseas customers to see whether they are able to find these products that we sell in their home country first though, so that we can minimise the amount of air freight we send out and reduce the impact this has on our environment. Please allow 3-5 working days for Europe, and 5-7 working days for North America

the friendly turtle company delivery and packaging policy

We are not a market place; we’re an online store. We hold stock of all the items we sell through our website, which allows us to send all the items you order in one package, and one delivery slot (unless clearly stated otherwise). No hanging around for more than one delivery each time you order different brands, and no additional fuel emissions to make duplicate drop-offs. Just one package delivered, neatly wrapped, with a gentle consideration to our environment.

How We Package Your Products

We use varies sized cardboard boxes and corrugated card to package and deliver your products in. All of our boxes are made from recycled materials. They are also fully recyclable, biodegradable and made from sustainable materials. We also reuse boxes which we receive orders in from our partner brands – look out for a smiley face if your box looks reused!

When we are packaging your fragile and delicate products, we use packing peanuts which help to absorb any bumps along the way by gently compressing around your product. These eco peanuts are made from G.M-free corn starch and are fully compostable, biodegradable and made from sustainable materials.

Lastly, we secure all of your packages with brown paper tape. This is also recyclable, biodegradable and made from sustainable materials.

In the future, we are hoping to make the conversion over to fully reusable packaging, where you will be able to return your reusable packaging back to us for an online discount on your next shop. More to come on that soon!

Please see our Returns & Refunds section if you would like to read up on how we process returns at Friendly Turtle.