Although Royal Mail are still operating their services as usual, we have experienced some delays recently, although this has been rare. We hope you can understand some of the difficulties they must be dealing with, and ask you to bare with them if there are any small delays with your delivery. If you have any concerns, feel free to reach out to us- we’re always here if you need help.
How We Deliver Your Products
We use Royal Mail Tracked 48 for all UK deliveries at a cost of £3.45. Once your item has been despatched, you will receive an email from Royal Mail with your tracking details so you can see exactly where your order is on its journey from door to door. All orders received before midday will go out for same day dispatch and should be delivered within 2 to 3 days.
Royal Mail operates Monday – Friday, which means all orders received on a weekend (or after midday Friday) will go out for delivery on the Monday.
We offer free delivery on all UK orders over £50 to encourage purchasing more than one product so you can share your favourite items with friends and family. We believe that there is no such thing as ‘free’ delivery because there will always be an impact on the environment to have an item delivered, so by more, less frequently, we get to save on additional deliveries to further reduce our impact on the environment.
We also deliver to Europe for a flat rate charge of £9.95 with Royal Mail Standard International. We do ask our overseas customers to see whether they are able to find these products that we sell in their home country first though, so that we can minimise the amount of air freight we send out and reduce the impact this has on our environment. Please allow 5-7 working days for shipping to Europe.